Wednesday, 11 September 2013

Self-service

Self-service transactions over the internet have now becoming a part of daily life for many people. With companies now being able to sell and buy over the internet it has boosted the economy greatly. The only problem is that there is no-one to help you when you have any technical issues. This can be a problem in everyday society because many people do not have the time to go to the shops. Also, many 'technical' areas of websites are now' frequently asked questions' and you can no longer speak to someone in person. However, it can also be seen as a benefit in everyday society because many people now work irregular hours, meaning that they cannot access the shops before they close. On-line self-services make it more possible to do this. 

Self-service has many positive points. It creates less hassle for adults with children, it eliminates the need to rush to the shops after work, its quick, its open 24/7 and you no longer need to queue to buy your product. However, self-service also has some negative aspects; it sometimes doesn't work and you wouldn't have human help to guide you, you have to pay for postage and packaging and, occasionally, the server will over charge you and you have to require human help.

On-line banking has also become popular to this day in age. You can make transactions, take money out and put money into bank accounts through the internet now, however, this also has a downside of people not being able to access support and guidance from someone within that company. An example of this is Lloyds. You can transfer money, make instant decisions and can contact your bank more easily. However, this computer system is limited; if you encounter a problem you will not have any human assistance to guide you. 
Some positive aspects of on-line banking are; you can view you're account from the comfort and security of your own home, they tend to offer higher interest rates due to costs, you can quickly initiate on-line transactions, most paperwork can be filled out on-line. In addition; you can set up alerts for the bank to tell you when your balance is low, you gain less paper mail such as statements and utility bills and with the majority of banks there are no fees to pay.
However, some negative aspects of on-line banking are; you have limited access to all the features, meaning you need to mail or transfer deposits from another account, the calls and emails are often operated through a random system also, this means customers will never get to meet the members of staff working at their local bank. Moreover, it takes longer to clear a deposit, paperwork requiring signatures has to be done by mail; and this is a longer process and the website can also have a fault or can crash; limiting you're accessibility to the website for a period of time.
Society 

In conclusion, transferring money over the internet means you can make effective decisions, without the course of going to a bank. In addition, self-service checkouts can increase the effectiveness of your day and have become an everyday object of life, meaning you can continue in your daily routine without making special arrangements.

3 comments:

  1. Another advantage is that you can now order your groceries online from supermarkets websites like Tesco.

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  2. I agree with this post about self service environments, Online shopping is a lot more efficient and quicker than going into the bank itself so it saves a lot of time.

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  3. I strongly agree with the comments you have written about a self-service. I feel that the security systems are an issue and agree with the blog you have written!

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